Shipping Policies
Magmedix is committed to delivering your order as quickly and cost-effectively as possible. Shipping costs and delivery timelines displayed at checkout are estimates and may change due to carrier adjustments or logistical factors. If a shipping cost changes, Magmedix may prepay the freight and add the charge to your invoice. This helps prevent carrier chargebacks when customer shipping accounts cannot be used.
Order Cancellations
- Orders Not Yet Shipped:
- If your order is still open in our system, please contact Customer Service at (888) 646-3349) to request cancellation.
- No shipping or restocking fees will apply.
- Orders Already Shipped:
- If your order has shipped, you may refuse delivery. Once the product is returned to our warehouse, a restocking fee of up to 35% and all applicable shipping charges may apply.
- Orders Received but No Longer Needed:
- If the product does not meet your needs, please contact Customer Service at (88) 646-3349 or [email protected] to obtain a Return Authorization (RA) Number.
Damaged or Shorted Products
- All claims for shortages, breakage, or damage must be reported within 48 hours of receipt.
- LTL Freight Shipments (Non-UPS/FedEx): Shipments must be opened and inspected at the time of delivery.
- Any damage or shortages must be noted on the delivery receipt.
- Retain all shipping containers and packaging materials for inspection and claims processing.
Returns Policy
- Returns are not accepted after 30 days from the date of purchase.
- All returns require a Return Authorization (RA) Number, issued by Customer Service.
- All approved returns are subject up to a 35% restocking fee.
- Customers are responsible for all freight charges associated with returns or exchanges.
- If your order arrives damaged, incomplete, or incorrect, please contact Customer Service immediately @(888) 646-3349 or [email protected]
In the rare event you receive faulty or incorrect components, please contact our team right away so we can resolve the issue promptly.
Shipping Address Requirements
Please review your shipping address carefully before submitting your order.
- For Purchase Orders
- Magmedix ships only to business addresses
- A valid business name is required
- PO Boxes are not accepted
- A complete physical address (street number, city, and state) is required
- Please include an accurate contact name and phone number to avoid delivery delays
- For Online Order
- Magmedix ships to business or residential addresses
- A valid business name is required
- PO Boxes are not accepted
- A complete physical address (street number, city, and state) is required
- Please include an accurate contact name and phone number to avoid delivery delays
Freight Charges
Freight charges are prepaid and added to your invoice. Freight costs are not discountable and are due according to invoice terms.Customer Shipping Accounts
Magmedix will make every effort to ship using your provided carrier account. However, if the account cannot be used, freight will be prepaid and added to your invoice. If a carrier chargeback occurs, a separate freight invoice will be issued and subject to standard payment terms, including late fees if applicable.
Using Your Own Freight Provider
When customers arrange their own freight, Magmedix packages shipments with maximum protection. However, once the shipment leaves our loading dock, Magmedix is not responsible for transit damage. Insurance claims must be started by the receiver of the freight account holder. We will assist with insurance claims when possible and provide repair quotes if needed.
Back-Ordered Items
Orders will ship as items become available, and freight will only be charged once. If you require a specific delivery date, please contact Customer Service at (866) 529-3526 prior to placing your order.
How to Handle Damaged Freight
- Do not refuse delivery Document all visible damage with the driver present
- Note damage on delivery paperwork
- Accept the shipment
- Prevent further damage
- File freight claims immediately
- Pay freight charges if shipped on your account
